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 Lt Gen Leo Marquez Award 02-03

Award Cat: Technician-Supervisor
Winner: Group

AFI 36-2818 para 5.4

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The following Example has been taken out of ICS Viewer.  I have changed some mission information to protect myself and the people I have received the information from.  I will attempt to give a little insight to the entire process if I know it.

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Couple of Notes:

This one was submitted to me.  This was for a TSgt 2E2.  By looking at the package, Sustained Job Performance was the point getter for the location.  It is strong with lots of intel/maint.  I like this package alot.  The individual held a position of a SNCO, and took on many leadership positions.  Plus, they won and part took in many unit awards too.  They saved lots of money and time.  In addition to accomplishing a very difficult mission.

- My #1 pick over 34--stellar shift supervisor for 10-person crew--directed maintenance (MX) for 200 RFINT workstations, 13 servers, & 2 secure telephone systems in support of 311 U-2 sorties and 24/7 intel operations
-- Sustained superb 99.94% weapon system uptime for 100+ U-2 & NSA systems for {NAF}, USFK, PACOM
-- Armed {NAF} CCs/warfighters with on-target intel--ensured capability to defend South Korea & deter attack 
-- Directly contributed to {WING} nominating Sq to ACC for ‘03 MX Effectiveness Awd; #1 of 4 Sq’s in Wing

- Performed as MSgt--took charge of 22-man shop during 2-wk shop chief absence--deftly managed 33 MX jobs
-- Oversaw troubleshooting for GRC-171 radio--isolated fault to COMSEC wiring--restored U-2 pilot comm
-- Supervised SATCOM radio troubleshooting--coordinated preamp replacement--restored threat-warning link

- Spearheaded 4-person team; worked 20 straight hrs; installed critical reqts to support Sea of Japan combat ops
-- Completed installation in 24 hrs--provided immediate US response to North Korean (nK) fighter aggression
-- Routed/terminated fiber; installed $150K SATCOM; deployed antennas; installed 3 intel ops workstations
-- Doubled {NAF} threat-warning capability--armed AOC and intel operators with real-time picture of nK forces

- Led 3-person team; helped contractors/install team on $3M BLUEGATE upgrade to two classified networks
-- Worked 14-hr shift for 2 weeks; modified and reconfigured over 200 intelligence operations workstations
-- Installed, terminated, traced and labeled over 600 fiber cables; tested line quality; documented configuration
-- Authored initial training package for new systems--assured all MX troops fully trained to sustain system ops
-- Saved 1,000 man-hours--increased bandwidth 10-fold--paved way for upcoming computer systems upgrade

- Great technical expertise; flawlessly installed over 400 feet of audio cables & two servers supporting 22 intel collection systems--increased storage/playback capability by 500% and significantly increased audio clarity
-- Repaired TRACECHAIN fault that degraded audio reception; reset server--restored intel collection platform 
-- Responded to outage on redundant classified message system--quickly isolated & replaced faulty hard drive; reloaded system operating software; restored data back-up capabilities--no loss of critical data collection

- Led AFSC cross utilization in shop--hurdled radio MX manning challenges--team effort maximized ops uptime
-- Conquered highly complex advisory/warning radio feedback fault; adjusted amplification and relocated output devices--restored threat-warning channel critical to safe U-2 operations near North Korean border
-- Directed repair to two SATCOM radios--restored airborne warning link to Rivet Joint & AWACS missions
-- Isolated fault on constantly transmitting radio control set; repaired crypto equip--averted U-2 mission abort

- Out-front leader with aggressive approach to restoring mission-critical ground-based surveillance systems 
-- Supervised repairs to timing system fault; isolated/replaced faulty connector in 15 mins--restored TS/SCI net 
-- Orchestrated install of 3 new secure phone circuits--provided training manager secure comm for customers 
-- Isolated message system failure; worked with distant end to repair line--restored NSA intel dissemination

- Great under pressure! Quickly executed $13.5K of end-of-year fallout funds within short 48-hour deadline
-- Ordered 2 new UHF antennas to replace weather-worn antennas--enhanced reliability of threat-warning net
-- Researched/ordered 30 items worth $2.5K for end-of-year--replenished preventive maintenance supplies

- Led 4-person team; installed memory upgrade in 50 Looking Glass intel workstations--boosted system speed
-- Reduced record/playback response time by 25%--improved surveillance/intel collection vital to warfighter

- Resourceful leader; sought workcenter & mission improvement opportunities--motivated troops to get results
-- Researched, ordered and installed hard drive upgrade for Above Ground theater situational display system; provided reliable real-time air/ground picture of Korean Peninsula in support of NSA and U-2 operations
-- Loaded 6 SATCOM tasks to radio technicians, normally 2E1X1 task--setup training with 607 ACOMS

- Team player; seized opportunities to resolve internal and external and remote tour challenges--key to success 
-- Led 3-man team to validate Position Equipment Table inventory; verified ID numbers on 700+ equip items; realigned items to correct tracking code--validated unit’s manpower for 27 NSA-funded manpower billets
-- Appointed technicians as crew chief for one week each; closed 50 deferred PMIs--instilled ops big picture 
-- Upgraded 8 classified system’s audio outputs--clearer sound quality for exploitation workstation operators

- Supervised computer maintenance on AWACS computer display systems on two E-3B aircraft worth $600M
-- Solved complex display console failure affecting four consoles--quickly pinpointed faulty power supply
-- Identified two more power supplies as defective upon issue--submitted deficiency reports; saved AF $20K
-- Key team leader; attained zero computer system repeat/recurs--best E-3B repeat/recur rate in AF at 2.7%

- Take-charge leader; aircraft computer maintenance expert--efforts vital to airborne command-control mission
-- Directed in-flight technicians on computer diagnostics via phone patch; enabled system reconfiguration
-- Restored mission capabilities--prevented mission abort; contributed to lowest AF E-3B abort rate of 2.5%
-- Totally revamped computer system’s isochronal inspection process; reduced inspection time by 30% while training 5 new technicians--best ever zero defect rating noted in subsequent Quality Assurance inspection

- Rejuvenated workcenter training program; ACC IG found zero discrepancies during Apr ‘03 UCI--compliant
-- Aggressive trainer--qualified 7 troops on 70+ MX tasks--ensured shop sufficiently trained to support ops
-- Realigned minimum task coverage for three AFSCs within the workcenter--reduced deficient tasks by 70% 
-- Instructed CAMS refresher class--increased workcenter data integrity; lowered CAMS error rate to 2.6%
-- Nominated by Sq/CC to IG as UCI “Superior Performer” for model workcenter training & CAMS programs

- Knows maintenance programs; delved into workcenter additional duties to maximize program effectiveness
-- Workcenter SORTS monitor; up channeled equipment, manpower & training data--vital to Sq war readiness
-- Diligently tracked down missing 4 Ultra 10 PCs , audio ICOM, Cisco router--recouped $50K vital spares
-- Orchestrated improved process to pre-configure spare intel workstations; provided “plug & play” spares; cut time to replace crashed systems from 8 hrs to 10 minutes/machine--virtually eliminated mission aborts

- Exceptional hands-on manager; constantly looking for ways to improve internal processes and mission results
-- Aggressively reviewed workcenter preventive maintenance and equipment inventory listings containing over 400 items; corrected 300 discrepancies--improved workcenter maintenance effectiveness by 25%
-- Initiated workcenter self-assessment; created on-line self assessment tracker--closed 30 discrepancies
-- Led revision of 12 local MX work cards--incorporated vital changes to ensure safety/equip performance

- Distinguished Graduate of NCO Academy Class 03-06--presented coin of excellence by {GROUP} CCM
-- Coordinated banquet/photography for 16 students--greatly contributed to memorable graduation ceremony
-- Setup PCs/furniture for {BASE} grade school--significantly enhanced learning environment for 250 students

- Thirsts to improve personal leadership/technical talents--applied new insights/skills to lead his workcenter
-- Completed 3-day 1st Sgt seminar; honed leadership skills--applied valuable insights to lead his crew
-- Finished Speech class; earned 3 credits--only 1 class shy of CCAF Electronics Systems Technology degree 
-- Jumped in to new 5/6 Club for Amn - TSgt; represented division at monthly meetings--on track for success
-- Sought self-improvement; completed Cisco router and RIM IV classes; finished three LAN CBT courses

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Page Added on: 22 September 2004

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